At Women Plus, customer satisfaction is our top priority. We always want you to be happy with your purchase. However, if you experience an issue with an eligible product, you may request a return, exchange, or refund according to the following policy.
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Returns
You may request a return within 3 days of receiving your order, subject to the eligibility conditions below.
To be eligible for a return:
– The item must be unused and unworn.
– The item must be in its original condition.
– Original packaging, tags, and labels must remain intact.
– The customer may be required to provide the order ID and other relevant information.
Important: Due to hygiene and safety reasons, underwear, intimate apparel, personal-use products, and certain hygiene-sensitive items are generally not eligible for return or exchange once delivered, unless the product is defective, damaged, or incorrectly supplied by Women Plus.
Clearance, promotional, or sale products may also be subject to separate return conditions.
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Exchanges
If you receive a wrong, defective, or damaged product, we will verify the issue and, where applicable, arrange a replacement within 3 business days.
For eligible products, you may also request an exchange for a different size or design, subject to product availability.
If the requested replacement product is unavailable, we may offer an alternative product or process an applicable refund.
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Refunds
Once we receive and inspect an eligible returned product, we will notify you via phone, WhatsApp, or email regarding the approval or rejection of your refund.
If the refund is approved, it will be processed through the applicable/original payment method within 7 business days.
Please note that delivery or shipping charges are generally non-refundable, except where the issue was caused by Women Plus, such as receiving a wrong or defective product.
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Damaged, Defective, or Wrong Products
If you receive a wrong, defective, or damaged product, please contact us as soon as possible after receiving the order.
You may be asked to provide clear photos or videos of the product and packaging so that our team can verify the issue.
After verification, Women Plus may arrange:
– A replacement product, or
– A full refund, where applicable.
If the issue is confirmed to be caused by Women Plus, we will bear the applicable return/replacement cost.
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How to Request a Return, Exchange, or Refund
1. Contact our support team within the applicable return period:
📧 Email: baijidkhanhridoy@gmail.com
📞 Phone/WhatsApp: 01872-028242
2. Provide the following information:
– Order ID
– Customer name and phone number
– Reason for return/exchange/refund
– Photos or videos of the product, if applicable
3. Our customer support team will review your request and guide you through the return or exchange process.
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Important Notes
– Return or exchange requests must be made within the applicable return period.
– Innerwear and hygiene-sensitive personal-use products are generally non-returnable/non-exchangeable unless they are defective, damaged, or incorrectly supplied.
– Return shipping costs are generally the customer’s responsibility unless the product is defective, damaged, or incorrect due to an error by Women Plus.
– We recommend using a trackable courier service when returning an eligible product.
– Refund processing may take additional time to appear in your account depending on your bank, mobile financial service, or payment provider.
– Products returned without prior approval or that do not meet the eligibility requirements may be refused.
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Contact Us
For any questions regarding our Refund & Return Policy, please contact:
📧 Email: baijidkhanhridoy@gmail.com
📞 Phone/WhatsApp: 01872-028242
Women Plus — Committed to Quality, Comfort & Customer Satisfaction.